Handcrafted Lighting Fixtures Since 1967

The craftsmanship that can only be found with Genie House fixtures is guaranteed for the life of the fixture. If the fixture is damaged you can send it back to us and we will be able to repair and return the fixture in most cases. Please note that glass is only covered in the warranty if it is damaged during shipping.
DISCLAIMER
All custom and special order items are non-returnable and non-refundable.
No returns or refunds on items that have been installed or have wires cut.

DAMAGE CLAIMS
Visible damage to shipping carton must be opened in presence of truck driver upon delivery and claim recorded with driver, in writing.
Any damages must be reported to Genie House immediately.
Please unpack and inspect all items within 24 hours of delivery.
Contact Genie House to arrange pick-up.

RETURNS
No merchandise may be returned without prior authorization from Genie House. Stockable returned merchandise would be charged a 25% restocking charge.

TRUCK CLAIMS
All common carrier claims for damages, breakage, or shortage in transit must be filed directly with the carrier and are the responsibility of the customer.

PARCEL DELIVERY
For all claims email Genie House (geniehouse@geniehouse.com) customer service.